Question 1

Do you have a retail store located in my state?

Accepted Answer

Our corporate office is located in Dallas, Texas. We welcome customers by appointment.

Question 2

Do you have gemologists on staff?

Accepted Answer

Yes. We currently have G.I.A Graduate Gemologists on staff. These gemologists are an integral part of our customer service team. If you have any further questions, you can speak with a graduate gemologist at any time.

Question 3

Where are the corporate offices of Gregory Fanous located?

Accepted Answer

Our corporate office is located in the heart of Dallas, near the Galleria at 14643 Dallas Pkwy, Suite 340, Dallas, TX 75254.

Question 4

Do you clean or provide care for jewelry sold on your site?

Accepted Answer

All jewelry purchased from Gregory Fanous is eligible for a free cleaning every six months. You may also return your jewelry to our offices for free prong tightening, repolishing, rhodium plating and cleaning. Contact Customer Service at 1-800-527-6938 for more information.

Question 5

What is covered by your lifetime warranty?

Accepted Answer

All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services.

Question 6

Do you provide insurance appraisals?

Accepted Answer

Yes. Every finished engagement ring or piece of fine jewelry valued at $1,000 or higher will be accompanied by a full insurance evaluation.

Question 7

Do you offer insurance for jewelry purchased on your site?

Accepted Answer

We recommend insuring your jewelry through a reputable insurance provider. We can provide you with an appraisal certificate for your purchase, which can be used to obtain insurance coverage.

Question 8

Can I order through your website?

Accepted Answer

Yes. You can purchase our loose diamonds, engagement rings or fine jewelry using our secure checkout process.

Question 9

Can I customize my order?

Accepted Answer

Yes. We offer a wide range of customization options for our engagement rings and fine jewelry. You can choose from different metals, settings, and gemstones to create a piece that is uniquely yours.

Question 10

How do I know my ring size?

Accepted Answer

We recommend using our online ring size guide or visiting a local jeweler to determine your ring size. If you need assistance, our customer service team can help you find the right size.

Question 11

What is the delivery time for my order?

Accepted Answer

Delivery times vary depending on the item and customization options. Most orders are processed within 14 business days, but custom pieces may take longer. We will provide you with an estimated delivery date at checkout.

Question 12

Can I custom design an engagement ring?

Accepted Answer

Yes. Custom designing an engagement ring is a great way to create a ring that is perfect for your unique personality—a beautiful expression of love. Contact us to learn more about custom designing your own engagement ring.

Question 13

What if I need help placing an order?

Accepted Answer

If you would like assistance with placing your order, please call us toll free at 1-800-527-6938, 24 hours a day, 7 days a week.

Question 14

How do I find my ring size?

Accepted Answer

There are several methods available to determine your ring size (or the ring size of a loved one). Contact our customer service team for detailed guidance on measuring your ring size accurately.

Question 15

What if I don't order the correct ring size?

Accepted Answer

Each customer is entitled to one free ring resizing within 60 days of purchase. We'll return your ring to you (for free) via two-day FedEx. Please note that eternity bands and tension rings cannot be resized and must be completely remanufactured.

Question 16

Can you engrave my ring?

Accepted Answer

Yes, we'd be happy to personalize your ring with an inscription at no charge. Be sure to include your engraving request in the comments section of your order.

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